FAQ
How long do your candles burn?
Each candle is designed to burn for approximately 40-50 hours, depending on the size and how well it is maintained. For optimal burn time, we recommend following proper candle care, like trimming the wick before each burn.
Are these candles safe for use around pets and children?
Our candles are crafted with non-toxic ingredients, making them safe to use around pets and children when monitored. However, always keep burning candles out of reach of pets and young children and never leave them unattended.
Do you offer refills for the candle jars?
We currently do not offer refills, but we encourage reusing our jars once the candle is finished. They make beautiful holders for small plants, pens, or decorative accents.
How should I care for my candle?
For the best burn, trim the wick to 1/4 inch before each use, avoid burning for more than 4 hours at a time, and let the wax melt evenly across the surface to prevent tunneling.
What is the best way to store the candles?
Store your candles in a cool, dry place away from direct sunlight to preserve their fragrance and prevent wax discoloration. Avoid placing candles in areas with extreme temperatures.
Can I request a custom scent?
At this time, we do not offer custom scents. However, we are always expanding our collection and love hearing your suggestions. Feel free to reach out with ideas for future scents!
What is your refund policy?
We offer refunds only if your candle arrives broken or damaged. Please inspect your order upon receipt and contact us immediately if there is an issue.
How do I request a refund for a damaged candle?
To request a refund, email us at info@thecandleyard.co within 7 days of delivery with photos of the damage and your order number. We’ll review your request and process the refund if the item is eligible.
Will I receive a replacement or refund for a damaged candle?
We provide refunds for damaged items rather than replacements. Once approved, the refund will be issued to your original payment method.
How long will it take to receive my refund?
Once your refund is approved, it will be processed within 5-7 business days, and you’ll receive a confirmation email.
Who can I contact for more help?
For further assistance, please reach out to our customer service team. Email us at info@thecandleyard.co
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Delivery times may vary depending on your location and shipping choice.
How can I track my order?
Once your order ships, you’ll receive an email with tracking details. Use this information to check the status of your shipment on the carrier’s website.
Do you ship internationally?
Currently, we only ship within United States of America. We hope to expand our shipping options in the future.
What should I do if I entered the wrong shipping address?
Contact us as soon as possible if you notice an error in your shipping address. We’ll do our best to update it if the order hasn’t shipped yet.
What happens if my order is lost or delayed?
If your order is significantly delayed or appears lost, contact our customer support team with your order number. We will work with the carrier to locate your shipment and provide an update.
How long do your candles burn?
Each candle is designed to burn for approximately 40-50 hours, depending on the size and how well it is maintained. For optimal burn time, we recommend following proper candle care, like trimming the wick before each burn.
Are these candles safe for use around pets and children?
Our candles are crafted with non-toxic ingredients, making them safe to use around pets and children when monitored. However, always keep burning candles out of reach of pets and young children and never leave them unattended.
Do you offer refills for the candle jars?
We currently do not offer refills, but we encourage reusing our jars once the candle is finished. They make beautiful holders for small plants, pens, or decorative accents.
How should I care for my candle?
For the best burn, trim the wick to 1/4 inch before each use, avoid burning for more than 4 hours at a time, and let the wax melt evenly across the surface to prevent tunneling.
What is the best way to store the candles?
Store your candles in a cool, dry place away from direct sunlight to preserve their fragrance and prevent wax discoloration. Avoid placing candles in areas with extreme temperatures.
Can I request a custom scent?
At this time, we do not offer custom scents. However, we are always expanding our collection and love hearing your suggestions. Feel free to reach out with ideas for future scents!
What is your refund policy?
We offer refunds only if your candle arrives broken or damaged. Please inspect your order upon receipt and contact us immediately if there is an issue.
How do I request a refund for a damaged candle?
To request a refund, email us at info@thecandleyard.co within 7 days of delivery with photos of the damage and your order number. We’ll review your request and process the refund if the item is eligible.
Will I receive a replacement or refund for a damaged candle?
We provide refunds for damaged items rather than replacements. Once approved, the refund will be issued to your original payment method.
How long will it take to receive my refund?
Once your refund is approved, it will be processed within 5-7 business days, and you’ll receive a confirmation email.
Who can I contact for more help?
For further assistance, please reach out to our customer service team. Email us at info@thecandleyard.co
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Delivery times may vary depending on your location and shipping choice.
How can I track my order?
Once your order ships, you’ll receive an email with tracking details. Use this information to check the status of your shipment on the carrier’s website.
Do you ship internationally?
Currently, we only ship within United States of America. We hope to expand our shipping options in the future.
What should I do if I entered the wrong shipping address?
Contact us as soon as possible if you notice an error in your shipping address. We’ll do our best to update it if the order hasn’t shipped yet.
What happens if my order is lost or delayed?
If your order is significantly delayed or appears lost, contact our customer support team with your order number. We will work with the carrier to locate your shipment and provide an update.
